Privacy Policy

Last Updated: 9 September 2026

Welcome to FlipMarkk (www.flipmarkk.com). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and how it may be handled when you browse our website or place an order.

1. Information We Collect

When you place an order or interact with our website, we may collect information necessary to process your order and provide customer support, including:

• Personal Information: Full name, mobile/phone number, delivery address, landmark, and pincode.
• Order Information: Product purchased, quantity, order amount, payment mode, order status, and other information required to process and fulfill the order.
• Payment Information: For prepaid orders, payments may be processed through Razorpay or another payment service made available by us. We do not intend to store your complete credit/debit card, UPI PIN, or other sensitive payment credentials on our own website servers.
• Technical and Usage Information: Information such as browser/device information, approximate usage activity, pages viewed, and website interactions may be collected through analytics technologies such as Google Analytics.

2. How We Use Your Information

We use the information we collect for legitimate business and order-processing purposes, including:

• Processing and fulfilling your orders.
• Processing prepaid payments through our payment provider.
• Processing Cash on Delivery (COD) orders.
• Arranging shipping and delivery of your order.
• Confirming or communicating with you about your order.
• Providing customer support.
• Handling cancellation, return, replacement, and refund requests.
• Providing necessary order-related communication and customer support using the contact methods available for your order.
• Improving our website, products, and customer experience.
• Understanding website usage and performance through analytics.
• Preventing fraudulent, abusive, or unauthorized activity.

3. Payment Processing

Prepaid payments on FlipMarkk may be processed using Razorpay or another payment service provider integrated with our checkout.

Payment information may be processed directly by the applicable payment service provider. FlipMarkk does not intentionally store sensitive payment credentials such as your card PIN, UPI PIN, or complete card security information on its own website.

Payment-related information such as transaction/payment identifiers, payment status, amount, and payment method may be received by us for order verification, customer support, and order record purposes.

4. Order and Customer Data

Information submitted during checkout may be used to create and maintain an order record. Order information may be stored in business tools used by FlipMarkk for order management and fulfillment.

Access to customer information is intended to be limited to what is reasonably necessary for processing orders, delivery, customer support, payment verification, and related business operations.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share only the information reasonably required for providing our services, including with:

• Payment Service Providers: For processing and verifying prepaid transactions.
• Shipping and Delivery Partners: For dispatching and delivering your order.
• Business Service Providers: Where necessary for order management, website operation, communication, analytics, or customer support.
• Legal or Regulatory Authorities: Where disclosure is required by applicable law or a valid legal request.

6. Google Analytics

FlipMarkk may use Google Analytics to understand how visitors interact with our website, measure website performance, and improve the customer experience.

Analytics technologies may collect technical and usage-related information such as device/browser information, pages viewed, interactions, and other measurement data according to the applicable settings and policies of the analytics provider.

7. Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies to provide website functionality, remember certain preferences, maintain shopping-cart information, and understand website usage.

You can manage or disable cookies through your browser settings. However, disabling certain technologies may affect some website features, including shopping-cart or checkout-related functionality.

8. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We may retain customer and order information for as long as reasonably necessary for order fulfillment, customer support, accounting, refunds, dispute resolution, legal obligations, and legitimate business record-keeping purposes.

10. Your Choices and Requests

If you have a question about the personal information associated with your order, or if you want to request correction of inaccurate information, you can contact FlipMarkk using the contact details below.

Certain information may need to be retained where required for legal, accounting, transaction, fraud-prevention, or legitimate business purposes.

11. Children's Privacy

FlipMarkk's website and products are not intentionally directed toward collecting personal information from children. We do not knowingly request unnecessary personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, order processing practices, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your order information, please contact us: